World Food Programme
A redesign of the information architecture and interface of WFP Self-Service, an internal platform of the UN World Food Programme.I designed one structure that works for every user type.
- Role
- Designer, working in a team of two
- What I did
- Redesigned the internal platform of the World Food Programme (UN) at PRSD Agency
- Platform
- Web
- Tools
- Sketch, InVision
The problem
The old platform buried complex request and approval workflows.
Supervisors, timekeepers, finance and employees all had to find their way through the same homepage, navigation, search and filtering.
The calls
Find the problems
I studied the homepage structure, navigation menu, search and filtering, then listed and prioritized the old platform's critical issues using research documents and annotated screenshots.
Agree a direction
We prepared several wireframe and mockup proposals and agreed one before moving on.
The approved concept accounted for every user type, so navigation stayed coherent across supervisors, timekeepers, financial managers and employees.
Simplify the structure
Common elements were reshaped and clustered consistently, and the main menu held every key section.
Rebuild the search
Search was rebuilt to query tags, names, topics and links.
Hand over
Every asset was listed in a styleguide and component library, so other teams could build with it.
Prototype everything
Each redesigned screen, form and component was prototyped, with InVision flows showing the real navigation between screens.
Results
- A simpler platform logic and navigation
- A reusable styleguide and component library
- The client extended the engagement to redesign every screen and form
What I learned
I learned how to work with an international organization, and how to collaborate with different stakeholders, such as product managers and developers from different agencies and environments.